Shipping
- Where do I find the tracking number of the product I just ordered?
- How can I track the status of my exchange?
- I ordered a product over 10 days ago and have yet to receive it.
- I ordered multiple products, but I have not received them all.
- I think my order was lost. Can I get a new one shipped to me?
- Returns or Exchanges
- Refunds and Returns
- The ID card I received says “Dog” instead of “Cat.”
- I keep getting kicked off the site / can’t place my order.
- What is the Red Carpet Guarantee?