I ordered a product over 10 days ago and have yet to receive it.

Your shipped items will typically arrive between 1-3 weeks after your ESA is approved. You'll receive an email with your tracking number as soon as it is shipped. If you don't find it in your inbox, please be sure to check your Spam or Junk folders as well in case your email system has redirected it there.

You can contact us with any other questions you may have regarding your shipped products using the form below. Please include which products you ordered and the original email address used for your purchase. If your order includes a vest/harness, please also list its size in your description. We'll be happy to update you on your order status as quickly as possible!