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  • It has been more than 48 hours, and I haven’t received my ESA documents.
  • How long are my ESA documents good for?
  • I am unable to print my documents. Can you send them traditional mail?
  • I can’t find the email with my documents enclosed. Can you resend them?
  • Can you change the ESA Letter to state my medical condition in more detail?
  • Some items in my documents are misspelled. How do I fix this?
  • Can a different doctor be assigned to my account?
  • The link is not working—I am receiving an error message when I try to access my documents.
  • Can I purchase an ESA document for my child who is under 18?
  • I was denied, so I reapplied. Why am I not receiving my documents?
  • Why are there two different dates on my ESA forms?
  • I have received someone else’s documents.

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