What is the Red Carpet Guarantee?

The Red Carpet Guarantee (also referred to as “Full Protection + 24/7”) is an upgrade that adds an extra layer of support. If your landlord has questions about your ESA letter or refuses to accept it, our team will work directly with the licensed practitioner to help resolve the issue. If it still isn’t accepted after intervention, you may be eligible for a full refund, minus $30 for the Red Carpet service.

For example: If your landlord says the letter is too old or missing a license number, we’ll coordinate with the provider to issue an updated version quickly. This service ensures you’re never left on your own if problems come up.

For further assistance, please fill out the form below and include the original email address used to purchase your ESA documents. One of our customer service team members will get back to you as soon as possible.