Can my landlord legally refuse my ESA pet request?

No. The Fair Housing Act requires housing providers to provide reasonable accommodations to any person with a disability, and that includes providing equal opportunity to enjoy and use a dwelling. A landlord must give the tenant a “reasonable opportunity” to provide documentation regarding their emotional support animal before rejecting the tenant’s request.

*Support Pets may offer to add a second pet, approved by the doctor at their own discretion, to your ESA status as a promotional or paid service. This does not guarantee that landlords or airlines will allow the second pet without additional fees and/or rules, and these situations are outside the doctor’s control. Doctors are unable to provide a separate diagnosis for each animal.

Refunds cannot be provided in this instance.

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