Refunds and Returns

REFUNDS WHEN APPLICABLE

Once your refund request is received and reviewed, we will send you an email to notify you that we have received your refund request. Once reviewed we will also notify you of the approval or rejection of your refund. If your ESA is approved by the doctor refunds will not be submitted.  Refunds aren’t guaranteed unless you are denied by the doctor for your ESA. 

If a refund is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-15 business days. 

In the unlikely event, you are denied housing accommodations with your pet due to a claim that your ESA letter is not valid, we cannot control entities that refuse to follow federally mandated guidelines to accept your ESA letter and therefore cannot offer a refund should that happen on those rare occasions.

LOST PACKAGE

Once the package leaves our warehouse, it is then the responsibility of USPS to get that package to you. If for some reason your package is lost, you will need to file a claim through USPS.

RETURNS WHEN APPLICABLE

Find the instructions and RMA form for returns and exchanges by clicking here.

Your RMA Number is: (Your ESA Number). 

Please note: ID cards are custom-made and are non-refundable. Vests must be in new condition and in original packaging and can be exchanged or returned. If your vest is not in new condition there is a $15.00 replacement fee. You will be notified of this fee before any charges are placed on your credit card. 

NOTE: The customer is responsible for shipping costs to return any items to Support Pets. 

If further assistance is needed please contact us and include your full name, ESA #, and detailed information on your return. One of our returns team members will get back to you within 24 - 48 hours. If further assistance is needed please fill out the form below and include your email address that was originally used when you purchased. One of our customer service team members will get back to you within 24 - 48 hours.

CONTACT US

If you have any further questions about your return, contact us.

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